Returns & Refund Policy

At Zeib o Zeenat, we value your trust and satisfaction. If you are not completely satisfied with your purchase, our return and refund policy ensures a seamless process to address your concerns.

Return Policy

• Eligibility for Returns:

  • Returns are accepted within 7 days of receiving your order.
  • Products must be in their original condition, unused, and in the original packaging with all tags intact.
  • A valid proof of purchase (invoice) must be provided.

• Non-Returnable Items:

  • Products damaged due to customer negligence or improper handling.
  • Customized or made-to-order jewelry items.

• Return Process:

  • Contact us at contact@zeibozeenat.com with your order details and reason for the return.
  • Once your return request is approved, you will receive instructions for shipping the product back.
  • Customers are responsible for the return shipping costs.

Refund Policy

• Eligibility for Refunds:

  • Refunds will be issued only for items that meet our return eligibility criteria.
  • If the return is due to an error on our part (e.g., wrong item sent), we will cover the shipping costs.

• Refund Timeline:

  • Refunds will be processed within 15 business days of receiving the returned product.
  • The refund will be credited to the original payment method used for the purchase.

• Non-Refundable Costs:

  • Shipping fees and any additional charges incurred during the return process are non-refundable.

Contact Us

For any questions or assistance with our return and refund process, please reach out to us:

• Email: contact@zeibozeenat.com